Frequently Asked Questions
FAQs
Got a question about Barkley & Fetch? Here are the answers to the things we get asked most often — from sizing and fit to shipping, returns, and custom orders.
Are Barkley & Fetch products handmade?
Yes — our collars, leads, harnesses and accessories are handmade in our Marple (UK) workshop.
What makes Barkley & Fetch different from mass-produced dog accessories?
We make in small batches (and to order), focusing on comfort, fit, and durable construction — with the bonus of fabrics and designs you won’t find on generic, mass-produced gear.
Do you offer made-to-measure for “odd-shaped” dogs?
We do! If your dog is between sizes or has a tricky fit (hello, deep chests and noodle necks), get in touch and we’ll help you order the right size or make adjustments where possible.
How do I measure my dog for a collar?
Use a soft tape measure and measure snugly around your dog’s neck where the collar will sit. Then check our size guide on the website to match your measurement to the best size.
How do I measure my dog for a harness?
Measure around the chest (the widest part behind the front legs) and, if required for your chosen style, around the neck. Then compare to our harness size guide to find the best fit.
What if I’m between sizes?
If you’re between sizes, we usually recommend sizing up for comfort — but it depends on the product and your dog’s shape. Message us with measurements and breed/type and we’ll advise.
Can you help me choose the right width of collar?
Yes. Wider collars can suit larger dogs or sighthounds (more surface area and comfort), while narrower widths are often ideal for small dogs and puppies. If you’re unsure, tell us your dog’s breed/size and neck measurement.
Do you make matching sets?
Yes — many of our ranges are designed to mix and match so you can coordinate collars, leads, harnesses, bows/bandanas and walking accessories.
Do you sell accessories like bows, bandanas, and walking bags?
We do — including bow ties, sailor bows, bandanas, treat pouches and walking bags (depending on current collections and seasonal releases).
Do you offer wedding dog accessories?
Yes — we make smart wedding-ready pieces so your dog can look the part on the big day. Check our wedding collection for current options.
Are your products suitable for puppies?
Yes — just be sure to measure regularly as puppies grow quickly. If you want sizing help (or you’re not sure whether to start with a collar or harness), message us and we’ll guide you.
Can I wash Barkley & Fetch collars, harnesses and leads?
Most fabric items can be washed on a gentle cycle at a cool temperature. Fasten clips/buckles before washing and let everything dry naturally. Always check the care notes on the product page first.
How do I look after my dog’s collar or harness for safety?
We recommend checking regularly for wear and tear (stitching, hardware, fabric fraying). Replace items if you notice damage, especially for dogs that pull hard or love rough-and-tumble play.
Do you ship across the UK?
Yes — we ship across the UK. Delivery options and thresholds (including any free-shipping offers) are shown at checkout and in our shipping policy.
Do you ship internationally?
International shipping availability can vary. The most up-to-date options will show at checkout — if you don’t see your country, contact us and we’ll try to help.
How long will my order take?
Because many items are handmade to order, dispatch times can vary. You’ll see the most accurate processing/dispatch info on the product page or in your order confirmation.
Can I return or exchange an item?
Yes — returns and exchanges depend on the item and condition. Please check our returns policy for the latest details and steps.
Can I return a custom or made-to-measure item?
Custom/made-to-measure items may have different return terms. If you’re unsure before ordering, message us — we’re happy to help you get it right first time.
Do you have a physical shop I can visit?
Yes — you can visit us in Marple. Our current opening details and address are listed on our “Where to find us” page.
Do you offer wholesale?
Yes — we do wholesale for selected retailers. Please use the wholesale enquiry page or contact us for details.
Do you make harnesses for cats (PURRL)?
Yes — our PURRL range includes cat harnesses and accessories designed specifically for feline fit and comfort. Check the PURRL section for sizing and product details.
How do I contact Barkley & Fetch?
You can contact us via the WhatsApp button on our website. If you’re messaging about sizing, include your dog’s neck and chest measurements for the quickest help.